- Allergies: All of our meals are produced with the utmost care to avoid cross contamination however all our meals are made in the same factory and so there is the possibility that there may be a small amount of cross contamination between meals. Example: Minces containing vegetable. We do of course inspect our meals but should you be concerned please contact us.
- Please inform Dogs Choice Raw Food within 2 days if for any reason you are unhappy with our product. We cannot exchange, return or refund raw frozen products that have left our premises unless the food is spoiled or not of satisfactory quality. If the food is spoiled or not of satisfactory quality then we are happy to offer a refund, credit or exchange for the food once returned. You can contact us by telephone on Submit Ticket or by sending us an email via our contact page. We may ask that you return the product and the delivery note. Your statutory rights as a consumer are not affected. Any costs incurred by you for returning the product are non-refundable. You must provide us with the batch code of the meal in question for us to investigate further. The batch code can be found on the top of the chub on a white sticker.
- Please check that all your details are correct at the time of placing your order. This includes your name, address, post code and contact details. Dogs Choice Raw Food will not be held liable for any errors resulting in a late or failed delivery.
- Deliveries will be made as set out in our Delivery Policy
- We may be unable to deliver your selected products if they are out of stock or have been discontinued. If this is the case we will try to contact you or replace the items which are out of stock.
- Prices quoted exclude delivery costs.
- Dogs Choice Raw Food reserve the right to change terms and conditions. If any such changes occur they will be posted on our website and it is your responsibility to read them.
- For details of our privacy policy, check our privacy policy page.
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