Please be aware that courier delays are inevitable at busy times. We cannot replace or refund orders that are refused without being inspected. Delays of 1-2 days in transit is unlikely to result in an order being completely thawed. Our packaging will keep the majority of orders frozen during unexpected delays in transit. You are accepting this as part of our Terms & Conditions when you place an order.
How will my order be delivered?
For almost the full UK, we offer nationwide delivery by courier for customers.
When will I receive my order?
Nationwide courier orders are shipped the same day – if we receive by 9am on a our “despatch days”. Despatch days for nationwide courier are Monday to Thursday. Saturday deliveries are an option, but will cost more. Orders placed by phone or email will be despatched 2-5 working days after payment is made. Please note at busy times, there may be a delay of 1-2 days over our usual despatch times. Busy times can be any Monday/Tuesday after a Bank Holiday, the festive period and during online sales. Severe weather conditions can also affect our despatch times.
In the run up to Christmas, we suspend despatches earlier in December than most companies to prevent your order being caught up in the Christmas rush of online deliveries – please plan ahead to avoid disappointment.
Important information about courier deliveries to SCOTLAND: Please note we only despatch to some parts of SCOTLAND on Monday, Tuesday and Wednesday. Some areas of Scotland incur surcharges, and are also excluded from next day delivery services.
We reserve the right to hold despatches during exceptionally warm or cold/icy weather, or if we are aware that any courier is having issues that need time to resolve. We also reserve the right to hold your order and despatch 1-2 days after any Bank Holiday, or online sale. We take this action because perishable goods are not covered by transit insurance with the majority of courier companies.
We also can hold your order upto 72 hours if your product is not frozen and fit for shipping.